![]() ![]() ![]() Please note that New York residents may only purchase an at-home kit for a COVID-19 Active Infection Test. Tests with an At-Home Kit option can be purchased in all states except Arizona, New York (with the exception of the COVID-19 Active Infection Test), Alaska, and Hawaii, as well as Puerto Rico.Tests with an In-Person at Quest or In-Person at Drive-Thru option can be purchased in all states except Arizona, Alaska, and Hawaii, as well as Puerto Rico.Quest offers testing you can purchase for yourself, with physician oversight, as follows: Then, have your specimen collected for the testing you purchased. Licensed professionals from PWNHealth LLC and affiliated professional entities (collectively, PWN) will provide clinical oversight of your lab testing, including ordering your selected tests, when appropriate. You can select and pay for lab tests here. Look for more information about the AWN here. If you need help paying for the tests you need, our Patient Assistance Program may be able to help.ĭuring your appointment, you may be asked to sign an Advance Written Notice (AWN). Health plans do not cover all healthcare services. In certain cases, for tests that Quest Diagnostics knows are likely not covered based on a health plan’s policies, we’ll issue you an AWN to notify you of your potential financial responsibility, and we’ll ask that you review and sign it if you’d like to proceed with the service(s). If you have questions about your coverage, contact your insurance company. Your responsibilities typically include copays, deductibles, coinsurance, and any testing services not covered by your plan. Whether you’ll owe a portion of lab testing completely depends on your insurance. We don’t hold your funds and won’t charge you if your insurance pays the full amount. You’ll authorize an amount based on the estimated out-of-pocket cost of your lab test-but we’ll only charge your card if there’s a patient cost after we bill your insurance company. Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment.You will need to provide a credit, debit, or health savings card during your Quest Diagnostics visit. Visit the Customer Support page to find information on how to contact customer support. To cancel your purchase with a Quest Customer Support representative Refunds will be processed within 14 business days of purchase expiration. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire.In some states, applicable taxes are non-refundable as well. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund.For home collection kits with lab processing and resulting: These home collection kits cannot be canceled and are nonrefundable. You will receive an email confirming your refund is being processed.įor home collection kits which can be used and resulted at home. Your refund will be processed within 7-14 business days. In some states, applicable taxes are nonrefundable as well. ![]() There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. ![]()
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